Royal Retail Store

Welcome to Royal Digital Mart! We take pride in offering premium products at competitive prices, ensuring quality and reliability. Customer satisfaction is our top priority, but we understand that sometimes a return or exchange may be necessary. Please review our policy below to understand the process clearly.

1General Guidelines

This return and exchange policy is applicable only for eligible products purchased directly from Royal Digital Mart's website.
Customized, personalized, or special-order products are not eligible for return or exchange.
Items must be returned in their original, unused, unwashed, and undamaged condition with all original tags, packaging, and invoice.
Any request for return or exchange must be raised within 7 days of delivery.

2Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or made-to-order products.
Products purchased on sale, clearance, or discount offers.
Accessories (such as electronic accessories, chargers, cables, etc.), due to hygiene and usage concerns.

3Return and Exchange Eligibility

Only products that are ready-to-ship and delivered in defective or incorrect condition are eligible for return/exchange.
Returns will not be accepted if the product shows signs of use, alteration, or damage after delivery.
Please note that slight variations in product color or finish may occur due to lighting, photography, or screen display settings. Such variations will not be considered as defects.

4Return Process

If you wish to return an eligible item, please follow these steps:

Request Approval: Email us at support@royaldigitalmart.com within 7 days of receiving your order. Include your order number, product details, and reason for return.

Return Shipping: Once approved, the product must be shipped back within 5 days. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Inspection & Refund: Once we receive and inspect the returned item, a refund will be initiated to your original payment method within 7-10 business days (only for eligible items).

5Exchange Policy

Exchanges are only applicable for eligible, non-customized products.
If the requested replacement is unavailable, we will issue a refund or store credit as per your preference.

6Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please notify us within 3 days of delivery at support@royaldigitalmart.com with photos and order details.
After verification, we will provide a replacement, refund, or store credit at no additional cost to you.

11Contact Information

For queries or assistance regarding returns, exchanges, or refunds, please contact us:

📧

Email: support@royaldigitalmart.com

🏢

Address: Royal Digital Mart, India

12Policy Updates

Royal Digital Mart reserves the right to update or modify this return and exchange policy at any time without prior notice. Customers are encouraged to review this policy periodically. Continued use of our website or services constitutes acceptance of these changes.

Returns & Exchange Policy